When I buy my next car, I will AVOID GA Finance and Leasing/Broker4cars even if someone paid me to use them.We took delivery of our car in January 2023. Unfortunately the first log book/V5C document that came to us had a company in its name instead of just being in my wife's name.GA/Broker4cars acknowledged it should just have been in her name and no company name, so they tried to fix this but ran into issues, and after 1.5 years of me chasing them to resolve it, and countless assurances from them that this will be resolved, I have now given up due to sheer exhaustion. I must have chased them 100+ times via email and call. Every time they said they're working on it, but any competent person would have fixed this by now if they were actually working on it.DVLA made us the 2nd registered owner and GA/Broker4cars have now said there is nothing more they can do to fix this. GA/Broker4cars say that an error was made during the registration but accept no responsibility for this error. They have admit via email that they have breached the contract of us receiving a brand new vehicle registered first in our name, and this isn't what we have received. Yet there is nothing they have done to rectify this or make it right via a goodwill gesture.At one point DVLA even cancelled our road tax and we received a letter saying we were driving around in an untaxed vehicle, so had to retax it. Luckily we caught it in time and didn't receive £1,000 fine.Because you don't buy direct through a dealer, the dealer won't take your calls, and DVLA won't speak to you either. GA/Broker4cars isn't the only company involved in the process so they are also unable to further certain items themselves and have to wait for replies from the other intermediary. Their internal process to get these deals are clearly either too convoluted to fix things like this when they go wrong. And clearly they can go wrong like they have for us.I have used Carwow in the past, and with them you interact directly with the dealer, so there are no issues at all.So speaking from my personal experience, unless I am willing to take the risk of accepting a car as a second registered keeper and having my road tax cancelled and risking a £1,000 fine, I would never use this company again just to save a few pounds.
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