After 20 years with BrokerLink (formerly Access Insurance), the service has become terrible. Local support has been replaced by centralized staff who offer little guidance and take no accountability. Dealing with them now feels no different than talking to an online robot.Communication is poor, documents are often sent through confusing DocuSign emails that look like spam, and delays are frequently blamed on the customer.Be warned: BrokerLink records their calls but will not review those recordings with customers when problems arise. Record your own calls, because their recordings are not available to you.Extremely disappointing decline in service.
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