There should be negative stars for Brokerlink. I had been dealing with the same company for decades(Cambridge insurance use to be top notch before joining Brokerlink). Now, it's an exercise in total frustration. Firstly, calling this company and actually getting through to them is impossible. Each call has been a minimum of 20 minutes before they even answer, and you can never reach the same person twice. Then, when you do, the majority of the reps, although polite, have such heavy accents, they are barely understandable. I was totally appalled that I called to add an additional car to the existing car policy (and I also have a Home owners policy with Brokerlink) and they were increasing the price of the existing car by doubling it. Needless to say the premium for the new car was unacceptable. I've been driving over 45 years now, with a perfect record. When I asked why the old car was doubled, with zero accidents or demerit points, the woman could not provide a reason. After being stuck on the phone with her for two hours, I had enough. That was the final straw with Brokerlink, I called another insurance company and they provided a quote just under half in total for both cars for the exact same coverage!!! Needless to say I cancelled all policies, including for my home with Brokerlink, and my friend cancelled his car policy too. I only wish I had done this years ago. I became complacent, just accepting the gouging fees. My only advice, do your research, I am so happy I finally did.
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