Awful service, we tried 3 days in a row by phone and by email to get service. No one responded by email and when we reached someone by phone she hung up on us after waiting over half an hour. Went in person and was able to get the documentation done to insure our atv at a later date which we didn't have yet. He told us just to call when we would know the date and the insurance would be activated. LOL, wife sent an email 2 days ago and she received a general notification today that they received her email. Since I am picking up my atv tomorrow we decided to call to make sure to have the insurance in hand. Waited 38 min to get someone who hung up again cause he couldn't hear us. Called again but we were already on route to the office. We got there before anyone answered the phone. The same agent was assigned to us and we told him the insurance needed to be activated for tomorrow. We got our temporary slip but on they way home we decided to check it and hold and behold the insurance starting date was wrong. If I had gone an taken my atv for a ride I wouldn't have been covered since the date in effect is in 2 weeks. So tomorrow we need to drive another 30 min to fix this error. Hopefully the agent will correct the error if he reads his emails before we get to the office. We will be changing broker next year.
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