I have been a Brokerlink customer for at least 15 years, but they have increased the quote yearly; my car is 13 years old. I called when I received the renewal papers because it was too much. They told me they can give me the senior discount ( I am 72 years old) why didn't they give me this discount before? It was still too much, this person told me to call next week for him to try to find another company to give me a cheaper price. I called back on April 8 around 3-3:15 pm, this lady answered me and she said Not a problem, I can help you. She started asking all these questions, put me on hold, and asked more questions. She put this record where I have to agree ( say yes). She even asked me if she could check my credit rating because if I have a good record, she can give me a cheaper quote.. I trusted her . I said yes. After 1 hour of talking to her, well, I was put on hold most of the time. She said she couldn't give me a quote because she needed to call the insurance first, the insurance name was supposed to be Penbridge. I asked for her name, but she mumbled; she has an indian accent. She never called me back. I am so upset how these unprofessional people are working in this place, she has no respect at all !! After she failed to call me back, I had weird vibes. I trusted her with all my information, but now it gives me the creeps. I am reporting this because this shouldn't happen to anybody, especially if they are seniors. Have some respect, I hope you can find this employee and give her what she deserves!!
Claim your business profile now and gain access to all features and respond to customer reviews.
