These last 5 days I have been trying to get insurance for a new vehicle. The problem is their phone system. It is horrible. None of the agents have voice mail and when I called the first agent with whom I dealt he was in Toronto and, after putting me on hold for 10 minutes, was able to give me an estimate and direction of documents to send his way, When I called him the next day, to see if he had received the documents, and dialed his extension, I got a message re: "system problems". On my second call, on the fourth day, I got a very nice person from their Midland ON office. She was able to help me and was great. She also told me that the agents do not have voice mail!! When I tried to call her back that afternoon and dialed her extension, I got the "system problems" message (I assume she was busy with other clients)! SO, now I cannot reach this agent. When I called the third time today and the message said press 5 to speak with a broker, I still got nothing. Pressing that number was useless and I was waiting for 24 minutes before I hung up in disgust! Horrible phone system. The whole experience of trying to reach anyone at this company for this issue is an exercise in frustration!
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