If I could give -1 stars, I would. We've been with BrokerLink since they bought out our local broker, and the service has been terrible ever since. Today was the final straw—I called to cancel my policy after finally finding a new brokerage, and the representative, Sonja, accidentally started talking about me before she actually hung up the phone. I guess she didn’t like that my answer to why I was canceling was simply, ‘I’m done dealing with BrokerLink.’ That level of unprofessionalism speaks volumes. If you value good customer service, look elsewhere—this company is not worth the frustration.
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