This company is terrible to deal with. We were with our brokers before brokerlink took over for over a decade. After brokerlink took over we transferred our home and auto over to new broker as soon as we could. The experience with brokerlink has been brutal to say the least. Any time i have asked to have something done it either has been done wrong multiple times or not done at all. We had personal and business policies with them. For my business I required a clearance letter written in a certain way. I emailed the exact information needed on the letter. They managed to get it wrong over 5 times. They even had everything changed correctly once but some how changed address and made it wrong again. This was done over a matter of 2weeks as well. Holding up my project. We still have one policy still left there for a quad asked to add one more to policy and was asked for this and that. I forgot to send one of the requested things. I sent all other info at 11 am. I wrote asking for a follow-up at 3:30pm to a response of you didn't send this portion. I would have thought that they could have emailed this back at 11am say hey received this but didn't see this will proceed when received, but instead had to chace them i thought they worked for us the consumer not us doing there job for them. Also was rude on the phone when originally contacted after I waited for 30 or minutes to even talk to a agent. Garbage service do not recommend.
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