I have now invested 5.5 hours of talk and hold time, dealing with four different people, and trying to get a very simple quote from Brokerlink for condo owner insurance. Systems seems to be down, no one to answer phones in less than half an hour. They make promises to call back (Alex) at specific times and then blow those promises off. I have provided exactly the same answers to exactly the same questions three times.... still no quote. These folks seem to have an endless number of technical issues that make it impossible to do simple business. In a supposedly competitive marketplace, this company would be swept away, but I guess it's just a rush to the bottom in customer service to keep those revenues coming.
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