They pulled the wool over my eyes. The quoting broker gave me her personal number to contact and discuss about insurance. Where I declined a discount on a private call but got tricked into agreeing to it on a recorded call. Unfortunately for me it was a very rushed situation (do to other circumstances) but I won't let it happen again. Only after my insurance went up almost $1500 for the year did I realize what had happened. Even when I emailed her asking why my quote was $250 more than initially quoted there was no return email. I figured there was some misc fee and let it go. When I called Broker Link about the problem I was told I should have emailed their payment department about it not the sales rep. I didn't know that they had multiple different departments to deal with customers. Needless to say I feel like the victim in this situation, and might have to take this up with Ribo. I noticed on the broker link website it says they have over 14,000 Google reviews at 4.5/5.0 but for some reason I can't seem to find a way to leave a Google review too.To anyone that reads this the biggest life lesson I can take from this is not to agree to contact this company unless it is by email, that way you don't have to depend on their (so called) recorded calls and you have your own records. Also if you have made the mistake I have there is still a place in Ontario you can contact if you feel that they have taken advantage of you. RIBO is the name and it stands for registered insurance brokers of Ontario.
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