It is extremely irritating that when I call the local office, I immediately get shunted to a national answering service. The directory of which, is not updated and doesn't have the local people listed in it. There's no reason why I should be redirected to a national answering service when the local office could simply answer their own calls. I ALWAYS end up having to drive to the damn office for every stupid little thing simply because I can't reach anyone at the office by phone. At least let the damn phone ring at the local office 5x before going to the national answering service. The office itself is almost always helpful, but I just hate that I have to physically drive there every time...
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