I got a renewal letter from Brokerlink with a rate increase to my insurance. I called Brokerlink in November to inquire about this, feeling my rate would be decreasing which is what I was told by the adviser who signed me in the previous year. In the call I was asked if I wanted to renew. I said no. I let them know I would shop for a better rate elsewhere as my policy was expiring at the end of December. An email was sent to me reiterating my non renewal response, and opting to shop elsewhere. After signing with another company , I got an email saying I owe Brokerlink money. In a phone conversation with an advisor my letting them know I was not going to renew seems now reinterpreted by the advisor for not using the word 'cancelling'. SeveraI calls later it seems each adviser, and different protocols of each creates much confusion. I feel the verbal communication needs to be equal to the literal communication, especially when selling something like, Insurance.
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