I rarely write negative reviews, but my experience with this auto insurance company has been frustrating and stressful enough that I feel compelled to warn others.I had multiple at-fault accidents, and they initially quoted me a premium that was manageable within my budget — which was crucial for me as a single parent facing financial difficulties. I appreciated the reasonable rate and agreed to proceed.However, after just two months, they came back with a significantly higher premium and requested a letter from my previous insurer. I immediately explained that I couldn’t afford the new amount and told them I wanted to cancel the policy. Despite several calls and follow-ups, no one gave me a clear answer or offered help.One agent even told me I couldn’t cancel the policy unless I sold my car — which is completely unreasonable. I had ample time to cancel before the new premium kicked in, but instead of honoring my cancellation request, they allowed the policy to remain active — and then charged me over $900 once my paycheck came in. This left me unable to pay my rent and caused serious financial strain.To make things worse, when I reached out again, they put the blame on me — saying it was my responsibility to ensure funds were in my account, even though I had already expressed I wanted to cancel and couldn’t afford the increase. They completely ignored the chain of emails and phone calls I had made.It wasn’t until I spoke with Nordic Insurancethat I was properly informed on how to cancel, since BrokerLink had failed to assist or give me accurate guidance.Now I’m left with a $900 debt because of their negligence and lack of accountability.This company does not prioritize customer service, transparency, or basic human understanding. If you’re looking for an insurance provider that actually communicates, listens, and supports their clients — look elsewhere.
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