Giving them one star because there is no option for negative rating. The staff at Brokerlink including managers like Timothy Kauk are as helpless as possible. Despite prompt attempts to cancel my auto and condo insurance, they did not support my cancellation request effectively resulting in a heavy cancellation fee levied on me for delays on their end. As a mediator between Wawanesa and client (myself), their role was to ensure that my first request for cancellation made 2 months prior to the date of renewal was processed timely. But I was told that I need to contact them one month later on a specific date. Note that they did not make a note of my first call on my file. I followed up with a phone call on the advised date one month later and the agent asked me if I had another insurance in place otherwise he cannot cancel my insurance. I did some homework on my end to compare the policies while the agent promised to send me the paperwork for cancellation dated for the renewal date to avoid any cancellation penalties. The agent never sent me the cancellation paperwork. I went away for a vacation and returned couple days before the renewal date. It happened to be a Saturday but I still called and emailed Brokerlink and the same agent but received no response which brought me past the renewal date by one day which was a Sunday. I contacted Brokerlink via phone on Monday (one day past the renewal date) to cancel all my ties with them as I requested two months ago and followed up with another request one month prior to renewal. But the new agent who answered my call that day said there were no notes on my file again. I asked to be transferred to the manager. Enters Timothy K. He was a big zero as well. He started off the conversation with me quoting his agents feedback without asking me the walk him through my experience from the start. When I tried to explain to him in detail my attempts to cancel the insurances so many times he simply denied my attempts. I sent him screenshots of my email and he never responded to those. When I followed up regarding them he said that he has listened to my phone call with the most recent agent and that was good enough. I had had enough of their crap by this time giving me high blood pressure with every attempt, email and call. I had to pay a heavy cancellation for constant goofups, delays, and bandage solutions on their staff's end. Do not trust these people! I would not recommend Wawanesa either because they take advantage of clients transitioning from their 20s to 30s as there is a discount clients get for being a young driver under 30 but as soon as you hit your 29th birthday, they increase the insurance by straight up $90. INSANE.
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