This is a slightly edited version of an email I sent this company today.Please take this as your absolute authority to cancel Condominium Comprehensive Policy # XXXXXX as of it's expiry date of September 30, 2025.As a relatively long term customer, I have spent one of the most frustrating times of my life over the last 4 business days trying without success to contact your company by telephone, email or any other way.I had some simple questions regarding my policy. I tried several numbers, several times and remained on hold for at least 30 minutes in each case. A total of at least 3 hours. Not one single human being did I speak to.I tried phoning your claims adjuster, Jane Doe, leaving 2 messages on different days. She has not returned my calls.It was with great satisfaction that I managed to place the insurance (at a lower rate) with a different company. They did answer my calls and spent considerable time with me on the phone. The issue was complicated because we were lacking a 'letter of experience' from your company, among other things.It is almost impossible for me to believe a company of your stature is so abysmal in the area of customer service. But it happened to me.Thank you for your attention to this matter. Please acknowledge this policy cancellation by email. It is the least you can do.Signed.....
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