This company is awful. They took over my previous Broker and since then I have had nothing short of issues. I am not one to tear companies or people down, but I've had enough. So just to lay it out clearly - 1. Couldn't access my file when I traded in my vehicle, missed promise to call back, no follow ups on policy change or pricing.2. Received new papers for new SUV, insurance was almost 2.5 times the cost of my Truck (not their fault) BUT when i called to question and ask about going to market, another agent was supposed to call back... they didn't. 3. I followed up again, keep going to Toronto office when I called Barrie location. Insurance was supposed to switch to another vendor and was to get paperwork, it never came in for me to sign. Again ANOTHER no call back. 4. I finally gave up and waited 11 months to call at renewal to switch companies for a lower insurance rate.5. Second older used vehicle was added to my policy - it took 2 days to get a quote. Once confirmed to add it, I had to follow up to make sure it was going to actually be added that day before the weekend. 6. I just received my policy change notice and the monthly bill is way higher than quoted. I called BrokerLink, after waiting on hold forever the agent huffed like she was annoyed she had to deal with another person with billing issues. AND I wasn't even rude!!!! My dogs started barking, i asked her to hold for 1 min and muted her so I could settle them down, she hung up at 5:22PM .... they close at 5:30PM7. I now have to call back and HOPE I can deal with someone competent and PRAY that it doesn't take all day long. Stay far far away from this company. Their advertised strive for service is so far from the truth. I went from a company who I barely needed to contact and was FULLY cared for when I did need them. I am now with a company that literally drops the ball where ever possible.
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