The communication is terrible. Their phone lines are consistently slow (15-45 minutes). After buying a house, I wanted to get a quote for a home policy, but the representative I initially spoke to handed off my case to another representative who took 2 business days per (mostly useless to anyone outside of the industry) reply for the first 4 emails and then ended up never getting back to me again.Eventually I just found another (cheaper) broker, cancelled, and paid the cancellation fee.
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