bronzestarmoving.com

Scam Movers-Unreliable-Dishonest-Bait & Switch

!! WARNING !! This company is running a scam & gets away with it. They will steal your money. Contracted for a move with a 2600cu ft truck including my tool-boxes. Originally paid for a 2100 Cu ft. Load planner calculated at 1900cu feet but bought extra for dead space they later said I had to pay for. Pictures & emails of tool-boxes & all stuff being moved-No problem they said. On move day they came with a truck of about 1700 cu ft NOT 2600. Then they proceeded to attempt to extort more money for another truck. The truck they came with was only up to 1700 cu ft, a full 900 cu ft too small.They said they couldn't move any of my tool-boxes & only some furniture & boxes saying it was too large for the lift-gate. I measured & moved the larger box to the lift gate & the toolbox would fit all the way on & still had room to stand. They promised the tool-boxes could be loaded, saw the pictures repeatedly over 2 months, & I even broke the largest down anyway from one large to 5 smaller. On move day the movers refused to move them without even trying or touching them & made a bunch of excuses besides the lift gate that was shot down.They said they needed to transfer the items to another truck & even if they could load the tool-boxes they couldn't get them on the semi-truck in LA to drive to Texas because they don't have lift gates. They knew they needed lift gates so why would they take the money & let us get to move day then send someone who has to do a transfer, has too small of a truck, & they don't have semi-truck lift gates. We were promised a "direct move" with "no transfer & "you're getting an expedited move..." on a recoded call, with notice I was recording. The movers that day attempted to extort more money out of us saying that even if they could load the toolboxes & get them on a simi, that they would need to rent a truck in Texas to transfer again to unload, wanting way more money for this.They wanted more money to bring another truck. They brought too small a truck to begin with. They needed 47% more capacity being 900 cubic feet too little. THEY DID NOT SEND THE CONTRACTED AMOUNT.They had 4 people including the driver. Two of them were too old to lift anything & kept complaining the boxes were "too heavy" even though no one lifted a finger or a box. I am disabled & my left side has the strength of an 8-year-old & I could lift every box. They just stood around for 2 hours making excuses & doing nothing.Empty space you pay for...the scam is complain there is going to be a bunch & try to get more money telling you about dead space before even loading anything. I told Bronze Star I was renting an additional 400cu ft U-Haul for awkward size items to eliminate this objection. 2600 cu ft plus my 400 = 3000cu ft for a 1900 cu ft move! The movers kept complaining about safety & they couldn't go very high but wanted to stuff pic frames I had boxed above all the boxes. Ya they won't shift or break. & I'm sure nothing will get damaged by doing 3 transfers & that's safe.They said they would send another company the next day & promised calls back & they never did, they went MIA. The next day a company called but they had the same problem with no liftgate & the need to transfer the items but unable to. We had to be out that day or face a $1000 fee a day. We had to hire someone else.This company’s MO is getting the money & keep it whether you get moved or not. Find the cheapest company & try to legitimize it saying contract this & contract that. They make verbal promises & contradict themselves & make you feel comfortable until move day when they start the real scamming. Then if you don't pay & threaten dispute, they turn on you like a rabid dog. On moving day, the trucking companies get the cash to pick up, come scamming for additional money, then more to drop off. It is a Mob style racketeering operation. They say they are a family business, so was the Mob.NEVER USE THIS FAKE NOT MOVING COMPANY BROKER. The response below is LIES.

Date of experience: Jun 07, 2025