After purchasing a car at the end of July 25, being told it would be serviced before collection, it wasn't car had little to no oil in the engine which is dangerous to say the least. Told at the time the V5 ownership log would take 6 weeks to arrive. After 8 weeks we contacted the garage to be told" oh I can sort this for you", indicating it had not even been processed yet. More time waiting then I called again, oh yes I will get this sorted, send me the V5 pictures of what we gave you. So I did, no one even had the courtesy to reply to my message. So I called DVLA who confirmed Browns had NOT processed a change of ownership for the car, so we now have to pay to get the V5 which should have been free. It was also advised the V5 slip we sent to them was not the current one for the car. Absolutely ridiculous! My google review was responded to, again they didn't even read that properly as replied they had processed the tax form at their expense, not what we were needing. Car was taxed and insured before driving it away obviously. Avoid this company at all costs!
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