I would give a zero if I could. Absolutely disgusting customer service, company and business in general and the BIGGEST SCAMMERS ever. Cars that shouldn't be road worthy, bodged so that they can sell for A LOT more than what they are worth and then as soon as they break (which is within the first week), they refuse to do anything and say that warranty (which is for about a year-2 years) does not cover it but it absolutely does. They then ignore all of your messages for weeks on end. As a young female going to buy a car by herself, they took advantage by lying and trying to get as much money from me as they could. I part-ex'ed a car and they started it and told me the clutch was going and they would only sell me another car if I paid them £700 there and then to get it fixed. This was a fairly new Audi A1- turns out nothing was wrong with the clutch but they took my money. Whilst purchasing the new car, they basically refuse to let you leave until you give them a positive trust pilot review, and even take your phone to log in and start it for you. Honestly, no words for this vile company which is run by a bunch of scamming cowboys. Please please PLEASE do not use this company unless you want to be left 1000's of pounds short and with a car that doesn't work properly and that you struggle to sell after. Strongly advise to go elsewhere. The car I looked at was stuffed in the back of another yard and was filthy, scuffed, had a chip in the window screen, the air con needed regassing, had several dents in the side, the bottom of the car had lumps of rust just falling off, the internal locking system was breaking, all of which they had bodged so they could sell but as soon as purchased and driving for around 3 days, started to all become issues again, and they had lost the spare key so left me waiting 2 weeks to collect whilst they 'bought a new one'. They didn't buy a new key, they had found one and it was stained, sticky and the rubber on the key was peeling off. After having all these issues, I found out that the car was only ever worth around £6000, yet they sold me for £15,000 because I was none the wiser. Even if you aren't a female, they will try their hardest to scam you and take your money for an awful car. Steer clear from Browns
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