THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH.I purchased a Mercedes A class from Browns Car Company on the 22nd of March 2024. I paid £399.00 to extend the 3 month warranty that comes with the car for an extra year - I received a text message from the warranty company stating that my warranty had expired, so I called Browns to see if they could help me. They promised to call me back but did not, so I called the warranty company myself, they confirmed that the extended warranty had never been put through to them and all they had on the system for my details and car registration was the 3 months that comes with purchasing the car. I called Browns to update them and asked if I could have my money transferred back to me, again they promised to call me back and did not. This went on for a week. My partner has been into the dealership, I email daily and they do not respond - this has been going on for nearly 3 weeks now.I wouldn't even give this company a 1 star rating, but you are unable to leave a review if you do not. Honestly, avoid at all costs. - Reported to Trading Standards.
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