We had a really disappointing experience with Browns Car Company. We put down a deposit on a Land Rover Evoque (Reg: AV68KNF) but had serious concerns about the car—a 2ft crack in the windscreen and a missing camera, despite their AutoTrader listing claiming it had one. We agreed to proceed only if these issues were fixed and were promised confirmation about the camera before installation. After paying the deposit, we never got that confirmation. By the time we had to withdraw, no custom work had been done for us: - The windscreen replacement was a basic repair needed for any buyer. - The camera hadn’t even been installed and could be returned. Despite this, they refused to refund our deposit and ignored multiple calls. It took days of chasing just to get a response. This is not the fair, customer-focused business their reviews suggest. Once they have your money, good luck getting it back.Just a day after our complaint, the advert was back in AutoTrader exactly like it was before.
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