brownsjewellers.com

1.7
1.7 Based on 19 reviews

...

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Avoid like the plague

I bought a tanzanite and diamond ring from Browns at Johannesburg International airport. 89,000 rand. It lasted 6 days before the central stone just fell out (I was literally just standing in my dining room - I hadn’t bumped it). I contacted Browns who wanted photographs, duly taken, which showed 4 empty claws and a loose tanzanite. After a bit of to and fro: silence. I took to my own jeweller in Sydney who said the claws were too fine and too short to hold the stone. Valarie from Browns interpreted this as showing no faulty workmanship on the part of Browns. I wish I had read the other reviews here before wasting money with these charlatans. In contrast, I have a ruby and diamond halo ring (from a decent jeweller) that I have worn every day for the past 7 years with no issues whatsoever.

1
Date of experience: Apr 13, 2025

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