Browns Diamond store quality is definitely not what they promote it to be. I have had the worst experience with having a claw move on my engagement ring. After sending it back for an assessment, they returned it in its original state after apparently fixing it. There is no accountability for this and it wasted but another 2 weeks of my time. After the first repair came back, 4 weeks after this, a different claw bent back to 90 degrees from the diamond.They have refused an assessment and that, there was no manufacturing fault. However with having just been repaired and wearing the ring for 4 weeks, it broke again, how can this so call quality brand call themselves masters at craftsmanship. If I were someone looking for a ring, I would definitely not suggest looking here. Although store service is good, it’s whatever is happening behind the scenes which needs massive attention.
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