I bought my wedding ring from Browns jewellers, stinning ring with half eternity. After 7 months a diamond fell out, I was unhappy that I had to pay for the repair after such a short time having the ring. I was advised to contact their client service team who have yet to give me an explanation. I have now been without my ring for over 3 weeks with no support from the company. Never experience such awful customer service.
In reply: I have been dealing with Stratford Westfield store. They advised me last Wednesday to contact Client services, whom I emailed the same day. I received a reply from Client Services on 2nd April to say they would have feedback by Monday, it is now Thursday with no reply and I have emailed everyday. I have been in touch with Stratford store today who have been in contact with Client Services. I am waiting for their response.
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