They received my return tracked through An Post on the 10th January. I had to continuously seek out updates through the App and via email, which were frequently ignored. Turned out their Returns Department had lost my return. They never sincerely apologised or took ownership. On the 27th Jan I was told my return was located and I would be compensated “shortly”. Again I had to chase this up, I contacted the head of customer service. On the 6th Feb I was told compensation would be issued that day, it wasn’t received until the 20th Feb.
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
