I've had numerous bad experiences with Brown Thomas and their website, to the point where I'll never purchase from them again.I've had to pay for returns on items that were sent in an incorrect size, as well as items that weren't even mine in the first place (which created a massive issue in getting a refund on what I actually paid for). However, purchasing a luxury bag and not getting an e-mail receipt (or any evidence that I even ordered the item under my account) takes the cake. They were more than happy to take the money from my bank, whereas their website indicates that I never even made a purchase to begin with. I expect some sort of order confirmation or proof of purchase when spending a large amount of money online. The service offered by this company is completely and utterly useless. Avoid like the plague.
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
