Edit; I am changing my rating to 4 stars thanks to Siobhan in the CS team who resolved the issue very quickly after my complaint.I received a broken DeLongi toaster as part of a set, it took me forever to get to talk to someone who then arranged for the faulty toaster to be collected and inspected by the electrics dept, which was on 23rd Jan, again after trying for 45 minutes to talk to someone yesterday they confirmed that they had the toaster but it hadn't been inspected yet - it's been three weeks and I have no idea what is happening!
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
