Ordered 2 perfumes which were shipped separately. The first one that shipped never arrived, according to An Post they didn't receive it. Tried to contact customer service by phone with no joy, sent an email that has had 0 response and their AI WhatsApp chat just keeps saying someone will get back to me for days. Apparently will have to just request a chargeback from the bank because their customer service will not engage for a resolution to ship a replacement. Never again.
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
