I had to return a faulty garment, and the first time i tried i was met with a couple of very unhelpful people. I went away without a resolution through no fault of my own and came back a few days later and luckily got someone extremely helpful who understands how to treat customers fairly. She listened to my issue and agreed the garment was faulty and agreed to exchange it. She was so cordial and helpful and restored my faith in brown Thomas customer service. Thank you Caoimhe P. In dundrum store (previously fashion manager and now in cosmetics)
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
