Attempted to return a dress as it did not fit. Was advised by the cashier to call back another day as the manager of the concession was not available. I explained no. I needed to return today. She spent about 15 minutes trying to find someone who eventually came over and asked would I take an exchange. Shocking. I explained I would prefer a refund please. She then had to call another lady who asked me to go to another till who never spoke would rather gave me my refund in mainly coin. All in all a simple transaction took about half an hour with all but no service. I would be slow to purchase from their fashion floor again. Service is so poor.
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
