Purchased the 2025 advent calendar. I was very disappointed to find it contained some samples given out by brands. I contacted customer services, who fobbed me off by saying that "not for resale " meant that they were produced for the calendar...which they had sold..to me. I have been given these samples many times in-store, I know a free sample when I see it. CS told me to return the calendar, at my own expense, knowing that obviously I had already opened it. Not a great display of honesty, Ciprain in customer services needs to know that the customer is always right. Particularly loyal ones.
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
