Terrible experience with online customer service and gift voucher redemption. Firstly a gift voucher I received didn't work due to an apparent BT technical error however the only solution apparently was that I had to get in touch with the original purchaser to contact BT and request a new voucher be sent. This was very inconvenient as the voucher was from a former workplace but nevertheless thankfully they were able to do this and a new voucher was sent a week later. However when I tried to redeem the new voucher the sticker on the back was faulty so I couldn't read the full number. I contacted BT who sent an auto reply saying they'd be in touch. A few days later I got another email saying as I had not been in touch the case would be marked as resolved! Honestly the level of customer service has been atrocious in so many instances and whenever I have highlighted this their response is pretty much 'that's the way it is' with no real effort to try to redeem themselves. I'm currently awaiting their next response but based on my previous experience my expectations are suitably low.
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
