Absolute abysmal customer service. Had built up what I though to be a considerable amount of encore points from the previous year. When I went to use them I had noticed my loyalty points had expired a couple of weeks prior with zero communication from BT that this was going to happen. When I queried this with their so called customer service, was told I should have opted into email notifications 🤔 and what seemed to be a very generic AI response. For a company that deal in luxury high end retail, you would expect atleast some type of customer service to be on par, but unfortunately this is not the case here. Buyer beware when dealing with your hard earned cash and this company in the future. The customer and loyalty dont seem to go hand in hand.
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
