I would give zero stars if I could regarding the online delivery service, ordered a parcel for same day delivery Dublin on Thursday morning, let’s just say it’s now Monday morning and I still have no parcel and everytime I get on to customer care I’m being told it’ll arrive the following day, no sign of the parcel today either, save your money and don’t bother with them, they will pass you off no matter how much money you spend. Very disappointing. Don’t offer same day or even next day delivery if you can’t provide it. Update: it took me contacting the courier directly to get my parcel sorted but eventually got it, so definitely still would not recommend shopping online with Brown Thomas, I also found it slightly concerning that I was contacted by the senior customer service experience manager ‘Joe’, he offered me a gift as an apology, and let’s just say we are heading into may now and I still haven’t received said apology gift, so yes the customer service is just as bad as the actual online shopping experience!!!!
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Brown Thomas & Company Limited is a chain of four Irish department stores, located in Dublin, Cork, Galway and Limerick.
