I purchased a brand new 2022 Sea-Doo RXT-X 300 expecting reliability from a premium brand.
After only 42 hours of use, the engine failed.
This is not normal wear — this is a failure that strongly suggests a defect.
Despite this, Sea-Doo declined to provide any goodwill support, stating:
“Sea-Doo has officially declined to provide goodwill in this case.”
No meaningful investigation.
No accountability.
No effort to support a customer facing a major failure on a nearly new unit.
Instead, I was left dealing with:
• A failed engine at 42 hours
• A dealership pushing expensive repairs
• An insurance company denying the claim
For a premium brand, this response is unacceptable.
When a product fails this early, customers expect the manufacturer to stand behind it.
In this case, that did not happen.
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