Everyone we’ve dealt with has been polite, cheerful,& helpful. We love your product and the people associated with it whom we have met or spoken to on the phone. You are clearly a responsible company. Keep up the good work. May I suggest you make your accompanying literature clearer on one point : NEVER UNPLUG THE UNIT FROM THE WALL SOCKET WITHOUT FIRST TURNING OFF THE MACHINE ITSELF. IF YOU DO YOU MIGHT DAMAGE THE UNIT
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