The airline service was incredibly disappointing. 1. Our hand luggage was checked into the baggage hold despite the flight not being full and having available space in the overhead compartments. 2. We waited nearly 25 minutes for our luggage after landing. This delay caused us to miss our taxi, resulting in a loss of €105 for the trip. Additionally, we had to wait almost 50 minutes for the next train, making our journey from the airport to our destination take over 2 hours.
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As Belgium’s national airline, Brussels Airlines was founded in 2002 and has its base at Brussels Airport. The airline operates flights to Europe, Africa and North America and is one of the hub airlines of the Lufthansa Group.