The airline displayed utter incompetence. They processed my payment during an online booking but never issued the tickets. Despite numerous calls and emails, the support team took no action. Three weeks later, my payment still hasn't been released, forcing me to purchase tickets at a 20% higher price.
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As Belgium’s national airline, Brussels Airlines was founded in 2002 and has its base at Brussels Airport. The airline operates flights to Europe, Africa and North America and is one of the hub airlines of the Lufthansa Group.