My experience with this airline was extremely disappointing from start to finish. The airport staff were disorganized, unhelpful, and often rude—many passengers around me expressed similar frustrations. Check-in was chaotic with no clear guidance, and the boarding process was poorly managed. The flight itself didn’t improve the situation: uncomfortable seats, outdated aircraft, and a tense atmosphere due to all the earlier issues. Overall, an extremely bad experience. I won’t be flying with them again and wouldn’t recommend it to anyone.
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As Belgium’s national airline, Brussels Airlines was founded in 2002 and has its base at Brussels Airport. The airline operates flights to Europe, Africa and North America and is one of the hub airlines of the Lufthansa Group.