My experience with the airline? Don't waste your time booking a ticket. Combined with the experience at the airport, the entire journey turned into a nightmare. This airline has proven to be one of the most inconsistent and disorganized I've ever encountered. They constantly cancel and rebook flights—conveniently for them, never for the passenger. You can pay extra for reserved seats or more legroom and still end up placed elsewhere. For a long-haul flight, we paid extra for two-seat aisle options with more legroom only to have none of it honored. The onboard experience wasn't much better; while some staff were polite, others were quite rude. Even asking for a drink felt like begging. Then, a rude agent informed us they had overbooked the flight, implying we should just accept losing what we paid for. We were promised a written note for a refund, but none ever arrived. It's clear that passengers are treated as mere sources of revenue. They haven't responded to any follow-ups, and realistically, they won't. My conclusion: this airline is unreliable and dismissive of the very customers that sustain them. Save yourself the trouble—don’t book with them!
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As Belgium’s national airline, Brussels Airlines was founded in 2002 and has its base at Brussels Airport. The airline operates flights to Europe, Africa and North America and is one of the hub airlines of the Lufthansa Group.