I would rate this below a 1. My flight to Munich was delayed, and despite that, boarding took forever on an empty plane. We waited on the bridge for another 20 minutes for a new crew. As a result, I missed my connection to the US, incurring costs for hotel, taxi, and dinner in Munich. They showed no concern for passengers. The crew spent their time chatting instead of assisting those with connections. I will avoid this airline as much as possible.
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As Belgium’s national airline, Brussels Airlines was founded in 2002 and has its base at Brussels Airport. The airline operates flights to Europe, Africa and North America and is one of the hub airlines of the Lufthansa Group.