Extremely unsatisfactory airline experience. 1. Our hand luggage was taken and placed in the baggage hold, despite the flight not being full and available space in the overhead compartments occupied by only coats and small bags. 2. We waited nearly 25 minutes for our luggage after landing. This delay caused our taxi to leave, resulting in a loss of €105 for the trip. We then had to wait almost 50 minutes for the next train. Consequently, our journey from the airport to our destination took over 2 hours.
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As Belgium’s national airline, Brussels Airlines was founded in 2002 and has its base at Brussels Airport. The airline operates flights to Europe, Africa and North America and is one of the hub airlines of the Lufthansa Group.