I'm writing to express my extreme disappointment with my recent flight SN 0369 from Douala to Brussels via Yaounde.
As a Business Class passenger, the experience was marred by a fellow passenger's health condition, which made the cabin smell like a filthy bathroom. The crew's attempt to mitigate the issue with deodorant was insufficient.
As a paying customer, I expect a certain level of hygiene and comfort. It's unacceptable that a health condition can compromise the experience of others. I urge SN Brussels to develop strategies to address such situations, prioritizing passenger dignity and comfort.
Flight details: SN 0369, Douala to Brussels, 2/23/26, Business Class.
I hope you'll address this issue to prevent future occurrences.
Best regards,
Pat
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As Belgium’s national airline, Brussels Airlines was founded in 2002 and has its base at Brussels Airport. The airline operates flights to Europe, Africa and North America and is one of the hub airlines of the Lufthansa Group.