I took a camera with 2 external batteries with me on my flight to Hungary a few days ago. Both batteries were in good shape when arriving to the airport. During security control, my bag was checked by a person of the security team. This person did a wrong manipulation with the camera by lifting it *from the battery* (instead of the camera): this broke the battery, as the connection between it and the camera is quite delicate.I went to the security desk to ask for a reimbursement and received a complaint number. After 5 messages back-and-forth with the complaint service, I understood they don't want to believe it's the security's fault that the battery is broken and hence don't want to reimburse anything.This is utterly insulting to my knowledge of my camera system and meticulous usage of my camera equipment, which I keep in good condition all the time. As a long time (20+ years) user of the Brussels Airport and Brussels Airlines, this is the first time anything is broken, and I'm in utter disbelief and very disappointed by the bad faith given by the complaint service.
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In 2019, more than 26 million passengers arrived or departed at Brussels Airport, making it the 26th busiest airport in Europe.