Lousy airport. We had a flight at gate B, our printed boarding pass stated T which was clearly outdated. We lined up at gate B for 20 minutes. The immigration officer insisted we go to gate T, he refused to listen when we told him it had been updated. Gate T- is a whole 25 min walk away. After checking with another customer service officer, she double checked, confirmed it was gate B. Had to walk all the way back and expected to wait in line again. They let us through after we complained, but as an international airport, can your staff not be updated with the latest flight changes?!
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In 2019, more than 26 million passengers arrived or departed at Brussels Airport, making it the 26th busiest airport in Europe.