We own a rental property and our tenants couldn't gain entry as lock broke. They called this company who came out and started drilling straight away. The locksmith left them with a door unable to shut or lock so they spent the night with it wedged shut. The locksmith returned the next day, so we attended to find out what had happened. We were told that it needed a few parts and I pushed for prices which added up to £756 on top of the £256.80 that our tenants were forced to pay the night before. I said that's so expensive and he told us that he was up early sourcing the parts. That's £1,012.80 in total. The locksmith insisted that we pay him there and then. We refused and he was about to walk off and leave the door with a bar sticking out the top that meant the door couldn't be shut. I gave him our email addresses for an itemized invoice explaining as landlords we needed this for tax purposes. He did finish the job but after we left he tried to pressurize our tenants to pay and to give him our phone numbers. Our tenants gave our numbers and we've been hounded by phone calls. Then we were given a link to pay and had to insist on an itemized invoice which we finally got. Please do not use them as they're scammers. BBC watchdog has investigated, but as the industry is unregulated, it's difficult to keep a track on them as they change their trading name frequently. I have spoken to other locksmiths who said all the prices are over-inflated and that a broken lock is a an easy fix should should cost nothing like £1,012.80.
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