DONT NOT USE!!!! we called this company as our UVPC door had jammed shut, they told us £45 call out plus parts. The locksmith drilled the door when he didn’t need to and then told us he can’t actually replace the lock because he didn’t have the parts, I’ve never heard of an emergency locksmith who doesn’t carry parts????? We stupidly paid £900 and was told he would come back Monday to fit the lock. After he left we quickly realised we’d been scammed and called to cancel the work and ask for a refund. We were told it would be discussed on Monday when he was supposed to return to replace the lock. We called again only to be shouted at and refused a refund. We’ve complained to trading standards and our bank. Our bank actually told us the company is flagged for fraudulent activity. I managed to get £600 back by calling and emailing negotiations for about a week and threatening further action. If you’re in the same position as I was, do not let them come back and complete any work. Contact your bank and claim incomplete work and misrepresentation and also report to trading standards, and email them to let them know you’ve reported them. This worked for me. Please please please do not use this company!!!!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
