Lied about fees on the phone. I did not say this was an emergency. I had a problem with a lock which stopped opening from the inside. They said it was broken so needed new. They gave me a price which showed no resemblance to final bill. They took out the old lock said the key had to broken to get out! They gave me a hand written invoice which did not itemise the job or have his name on. He spend 20 minutes on the job and my bill was a touch short of £700!!!
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