I called them to replace a lock which had been damaged during a failed break-in attempt.They charged £150 +VAT for the lock which the retail costs is £7.98and they added £45+VAT for the labour.The total amounted to £234 to replace £7.98 lock.If that wasn't enough, the locksmith didn't install the lock properly and the night-latch got stuck open after a few days.When called, the locksmith (Simion) told me that he was on holidays and he couldn't fix the issue, but he would send someone else.Then he started telling that the issue might be with the defective night-latch and if that needed to be replaced, they will need to charge me more.Please note that the night-latch is brand new and it was installed just 10 months ago. Of course it could be defective, but is not likely that a new night latch breaks in less than 1year.The next day we waited for the other locksmith to come and fix the lock, but he didn't show up.So I fixit my self, but removing and re-installing the night-latch the correct way.The night-latch has been working ever since.
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